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Important information about the coronavirus (COVID-19)

The NHS across Suffolk will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
• a high temperature or
• a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.

Here at Suffolk Family Carers our Connect for Health team are a CCG commissioned service funded by the NHS to help reduce social isolation and work with participants who have low level need, our support during this Covid-19 emergency is mainly telephoned based but could also be practical, picking up medication etc.

We are providing telephone support for those who need to talk to someone confidentially at this worrying time. We are asking anyone needing a call to contact our Suffolk Family Carers Hub team on 01473 835477. The caller can request a call back so if they ask for a Community Connector to call them I will pick up the request and call them when I can.

A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic, this is called ‘Home but not alone’ emergency help scheme. Here is the link:

https://www.eadt.co.uk/news/home-but-not-alone-tribe-volunteer-app-1-6577219

The telephone number for those in genuine need of help is free phone 0800 876 6926 and will be staffed from 9am to 5pm, seven days a week.

There is also a link about scammer warnings from trading standards, here is the link:
https://mailchi.mp/07402fa03936/coronavirus-cons-to-be-aware-of-756593?e=312d7107f6

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Notice: Due to the coronavirus pandemic, the practice will be open for telephone calls over the Easter bank holiday weekend and for collection of medications as follows:

·         Friday 10th April 08:00-18:30 at Holbrook (pre-ordered repeat medications can be collected between 08:00-11:00 and 15:00-17:00 with over 70’s only collection between 14:00-15:00)

·         Saturday 11th April 08:00-18:30 at Shotley (pre-ordered repeat medications can be collected between 08:00-11:00 and 15:00-17:00 with over 70’s only collection between 14:00-15:00)

·         Sunday 12th April 08:00-18:30 at Holbrook (pre-ordered repeat medications can be collected between 08:00-11:00 and 15:00-17:00 with over 70’s only collection between 14:00-15:00)

·         Monday 13th April 08:00-18:30 at Shotley (pre-ordered repeat medications can be collected between 08:00-11:00 and 15:00-17:00 with over 70’s only collection between 14:00-15:00)

 

Please phone the either practice if you have an urgent medical enquiry for the day and you will be put through to the site that is open. If you need to be seen the doctor on duty will advise you which site to attend.


Welcome to Holbrook and Shotley Surgery

There are two main Surgeries, in Holbrook and Shotley. Both surgeries have dispensaries which will issue prescribed drugs to eligible patients (if you live within one mile of an independent Pharmacy we are not permitted to dispense to you.).

Both surgeries are well equipped, purpose designed buildings and are conveniently situated in the centres of their villages on bus routes.

Wheelchair access, disabled toilets and baby changing facilities are provided at both premises. In addition to the main surgeries, there is a surgery held at the Royal Hospital School, Holbrook, for pupils only.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

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(Site updated 18/11/2019)

Contact Details

Holbrook and Shotley Surgery

Contact Telephone

01473 328263
111

Shotley Street

Contact Telephone

01473 787435
111
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