The Holbrook and Shotley Practice

🚨 PLEASE DO NOT CALL THE DISPENSARY PHONE LINE TO ASK IF YOUR MEDICATION IS READY 🚨

Our dispensary is currently processing medication requests within 7 working days.

📞 Calling the dispensary to check on the status of your prescription does not speed up the process and reduces our team's ability to prepare prescriptions efficiently for all patients.

✅ You will automatically receive a text message when your medication is ready for collection.

❗ If it has been less than 7 working days since you requested your medication, please do not contact the dispensary to ask when it will be ready.

Your cooperation helps us keep our phone lines available for urgent queries and allows our team to focus on dispensing medications safely and efficiently.

Thank you for your understanding and support

If you need a doctors appointment or have an admin request, please contact us online using the button to the right "Submit a new request". Please do try and complete this yourself, if not a receptionist can complete this on your behalf. 

You can use this service to:

• Request a doctors appointment (There is a list of acute issues where 999 should be called as these are not appropriate.)
• Request a fit note
• Request a letter from a doctor (such as for insurance, medical exam, education)
• Request test results
• Medication review
• Follow up a referral 
• Submit any other admin queries
  

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS)
NHS England » You and your general practice – English